Last updated: 21/10/2025

1. About us

This Privacy Policy applies to Uprooted Translations ABN 59814397904 (referred to as “we”, “us”, “our”).

We are a sole-trader/freelancer providing translation and related services, based in Mount Pleasant, Perth, Western Australia, Australia.

2. Our obligations

We are bound by the Australian Privacy Principles (“APPs”) in the Privacy Act 1988 (Cth).

If you are based in the European Union or we process personal data of EU residents, we also comply with the General Data Protection Regulation (GDPR).

3. What is “personal information”

“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable.

“Personal data” (under GDPR) has similar meaning.

4. What types of personal information we collect and hold

We collect personal information when you use our services, contact us, request a quote, or use our website. The kinds of information we typically collect include:

• your name, job title, organisation (if relevant) and contact details (email address, phone number, postal address)

• the content you provide for translation or quoting (which may include personal data of third parties contained in those documents)

• the files and documents you ask us to work on or review

• website usage data (via cookies, IP‐address, browser type, pages visited) for analytics and site improvement

• any feedback, complaints or communications you send us

5. How we collect personal information

We may collect personal information:

• directly from you when you fill in a contact/quote form, send us an email, upload a file or otherwise engage our services

• via our website when you visit, leave comments, or subscribe to a newsletter

• indirectly from you when you provide documents for translation that contain personal information about third parties

• from publicly available sources or third parties (e.g., business registration data) if relevant

6. How we use your personal information

We use your personal information for the following purposes:

• to provide you with translation and related services and to manage our relationship with you

• to communicate with you about enquiries, quotes, service delivery, invoicing and feedback

• to send you marketing communications (if you have opted in) about our services and special offers

• to improve our website and services (for example via analytics)

• to comply with our legal and regulatory obligations

Our lawful basis for processing personal information is the necessity to provide the services you have requested, our legitimate interests in running our business efficiently, and/or your consent (where applicable).

If you are an EU resident, the legal basis may include contract performance, legitimate interest, or your consent as relevant under GDPR.

7. Disclosure and overseas transfers

We may disclose your personal information to third-party service providers who assist us in delivering our services (for example, cloud storage providers such as Google Drive, accounting software, subcontractors). These providers are contractually bound to comply with confidentiality and data-security obligations.

If we transfer personal information outside Australia (or outside the European Economic Area for EU residents), we will ensure that such transfers are lawful under applicable law (for example by using standard contractual clauses) and that adequate safeguards are in place.

8. Security and retention

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access or modification, using appropriate technical and organisational measures (e.g., secure passwords, access controls, encryption where feasible).

We retain personal information for as long as it is necessary for the purposes described in this policy, or as required by law. For example, we may retain client records for up to 8 years after the end of the client relationship (or earlier if you request deletion and no legal retention obligation exists).

9. Cookies and website analytics

Our website might use cookies and similar technologies to gather information about how visitors use the site (for example IP address, browser type, time of visit, pages viewed). This information is used to improve the site and for analytics. If you prefer, you may disable cookies via your browser, but this may limit some functionality of the site.

10. Links to other websites

Our website may contain links to external websites operated by other parties. We do not control and are not responsible for the privacy practices of those external sites. We encourage you to review the privacy policies of those sites before providing them with your personal information.

11. Your rights

You have the right to:

• access the personal information we hold about you and request a copy (subject to some exceptions)

• request correction of any personal information we hold that is inaccurate, incomplete or out-of-date

• request deletion (erasure) of your personal information in certain circumstances

• object to, or request restriction of, processing of your personal information in certain circumstances (including direct marketing)

• request portability of your personal information (where applicable)

• withdraw your consent to processing where that is the lawful basis

To exercise these rights, please contact us using the details below. We will respond within a reasonable period and comply with our obligations under the applicable law.

12. Updates to this policy

We may amend this policy from time to time. Any changes will be posted on our website and will apply from the date shown at the top of this policy.

13. Contact us / Complaints

If you have any questions, concerns or complaints about our handling of your personal information or this policy, please contact:

• Name: Maria Madrid Redondo

• Email: maria@uprootedtranslations.com

• Phone: (+61) 0406180196

If you remain dissatisfied after contacting us, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au (for Australian clients) or the relevant supervisory authority in your country (for EU clients).